Frequently Asked Questions
Everything you need to know about your order and our gear.
How do I determine the right size for my dog?
To find the perfect fit, measure your dog's girth around the widest part of their rib cage. Each product page includes a specific size guide to help you choose between our ranges.
What is your return policy?
We offer a 30-day return policy for all items in new, resalable condition with original packaging. Please note that items with excessive dog hair or dirt may not be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
Are your products covered by a warranty?
Yes, we stand behind our gear. We offer a limited lifetime warranty against defects in materials and craftsmanship. This does not cover normal wear and tear or damage from chewing.
How should I clean my Ruffwear gear?
Most of our apparel and harnesses can be hand washed with mild detergent and air dried. For specific instructions, please check the care label located on the interior of your product.
Do you ship internationally?
Currently, we ship directly to customers in the US and Canada. For other regions, we recommend using our store locator to find an authorized international distributor near you.